1. Order Confirmation

 • Pre-orders are processed only after full payment is received.

 • Once the order is placed, the item is reserved and sent for production.

2. Production Time

 • Production time is approximately 10–12 working days (excluding Fridays, Saturdays, and public holidays).

 • Delays may occur due to fabric availability, customization requests, or shipping conditions. Customers will be notified if any delay happens.

3. Customization

 • Any customization (size changes, sleeve adjustments, measurements, etc.) must be mentioned before production starts. ( notes )

 • Once production begins, no changes can be made to the order.

4. Cancellation Policy

 • Pre-orders cannot be canceled after production has started.

5. Returns & Exchanges

 • Pre-order items are made specifically per request; therefore, no returns, refunds, or exchanges are accepted unless: " note : all the orders before we send we make sure of the quality and we take pictures for all the sides" & contact us directly within 24h for any of : 

 • The item is received damaged.

 • The item is not as described or has a production defect.

 • Items must be returned unused, in original packaging, with tags intact.

6. Sizing Responsibility

 • Customers are responsible for selecting the correct size.

 • Lolia.kw provides guidance upon request, but the final decision is the customer’s responsibility.

7. Shipping

 • Shipping timelines vary based on the destination country.

 • Customs, duties, and taxes are the customer’s responsibility and may vary by country.

8. Contact Information

For any questions or order updates, please contact:

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